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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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kim knight

June 4, 2026

5  out of  5
rating by kim knight
"Very helping and kind"
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Madison Balzan

June 2, 2026

5  out of  5
rating by Madison Balzan
"I’m moving across the country and Tyler made everything so seamless. She was so friendly and sweet!!!"
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Rebecca Deal

May 28, 2026

5  out of  5
rating by Rebecca Deal
"Lupe is a wonderful insurance agent. We appreciate her knowledge and expertise."
We responded:
"Rebecca I am so thankful you worked with Kyle. Thank you for the kind words!"
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Kayce Treat-Bagsby

May 27, 2026

5  out of  5
rating by Kayce Treat-Bagsby
"Tyler and the crew at State Farm are great. We’re so happy with our policies and everything they offer for our big family"
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Chris Gailbreath

May 21, 2026

5  out of  5
rating by Chris Gailbreath
"Tyler is by far the best employee Matt Cole has EVER had, hands down!"
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Hailey Gallamore

May 19, 2026

5  out of  5
rating by Hailey Gallamore
"Excellent service from start to finish! The team was incredibly helpful, responsive, and made the entire insurance process easy to understand. They took the time to answer all my questions and helped me find the best coverage options. Amazing overall experience, highly recommend!"
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Zoey Blount

April 29, 2026

5  out of  5
rating by Zoey Blount
"Lupe Ramirez was very helpful and timely!"
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Blake McDaniel

April 28, 2026

5  out of  5
rating by Blake McDaniel
"Always accessible and helpful. Recently, my daughter had two of her tires blow out on a Saturday. He took my call and answered my questions. I had a reimbursement begin processing the next Monday by his assistant Lupe."
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John Morgan

April 24, 2026

5  out of  5
rating by John Morgan
"Lupe was very helpful in making changes to our policy. She has always been readily available to competently assist us. We are long-time clients of Matt Cole's State Farm office and dealing with Lupe has enhanced and reinforced that relationship."
We responded:
"John, I'm pleased to hear that Travis provided exceptional guidance in updating your coverage! We're grateful for your long-standing support and thrilled to have enhanced your experience with our office. Thank you for choosing Matt Cole - State Farm Insurance Agency in Franklin, TN."
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Tracy Cordova

April 2, 2026

5  out of  5
rating by Tracy Cordova
"Matt has been very helpful with setting up home and auto insurance policies during my purchases of a new home and new car. Outstanding customer service."
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Gabriella Burns

March 31, 2026

5  out of  5
rating by Gabriella Burns
"It’s been so great working with Matt Cole from State Farm Insurance! I love that I can call, text, or email the team anytime I have a question, and they respond quickly. Everyone I’ve interacted with has been kind and helpful!"
We responded:
"Gabriella, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
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Deathprawn7

March 30, 2026

5  out of  5
rating by Deathprawn7
"Had an issue with previous insurance company swapped to State Farm and their prices are better and the coverage is way better as well, also Tyler was so helpful and made it a seamless transition."
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Bryan Ball

March 26, 2026

5  out of  5
rating by Bryan Ball
"Tyler had Quick responses and answered my questions. Never left me hanging."
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Ethan Weibrecht

March 13, 2026

5  out of  5
rating by Ethan Weibrecht
"I think her name was Tyler, anyway she is very sweet and helpful. I had to sign up my 16 year old son for insurance today. He was signed up in minutes. I apologize if I got her name wrong"
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Ben Scoones

March 12, 2026

5  out of  5
rating by Ben Scoones
"Tyler was very helpful as we figured out potential options for our new car and getting that resolved in preparation for that new purchase."
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Beverly Sherman

March 11, 2026

5  out of  5
rating by Beverly Sherman
"Tyler was extremely helpful in getting our account settled, and assisted with setting up all policies as auto-pay."
We responded:
"Thank you, Beverly, for sharing your experience! I'm pleased Travis provided exceptional service by settling your account and setting up auto-pay. It's great to hear he explained the benefits of adding an umbrella policy for peace of mind. We're grateful for your positive feedback and look forward to assisting you further! - Matt Cole, State Farm Insurance Agent, Franklin, TN"
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Keith Gray

March 11, 2026

5  out of  5
rating by Keith Gray
"Tyler was great to work with. Very easy to talk to, explained everything clearly, and made the whole process simple. I really appreciate the help and had a great experience."
We responded:
"Thanks for taking the time to share your 5-star insurance rating with us, Keith! "
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jazmine allen

March 11, 2026

5  out of  5
rating by jazmine allen
"Tyler was so amazing"
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Patricia McNeese

March 10, 2026

5  out of  5
rating by Patricia McNeese
"Tyler at State Farm was exceptional to deal with, very helpful and a delight. I highly recommend her and State Farm."
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John Ledyard

March 10, 2026

5  out of  5
rating by John Ledyard
"Matt Cole, Tyler, and Tyler's cat are very delightful to deal with. HIGHLY recommend."
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Micah long

February 26, 2026

5  out of  5
rating by Micah long
"Great customer service and handled everything very quickly"
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Sadek Alabdi

February 19, 2026

1  out of  5
rating by Sadek Alabdi
"خدمه سيئه جدا"
We responded:
"Hi Sadek. We’re so sorry for the experience you had. We pride ourselves on being a 5 star office and we are regretful that was not the case for you. We wish you all the best. Please let us know if we can help in the future."
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Cole Jones

February 18, 2026

5  out of  5
rating by Cole Jones
"Special shoutout to Lupe on the service team. Most of the time when clients call in with billing questions, it’s an annoying conversation and emotions fly high. Lupe did a great job explaining my wife’s life insurance policy was being charged more than usual and apologized for any inconvenience. Grateful for the service of this team!"
We responded:
"Thank you for the review Cole! Lupe is awesome and we’re so happy to have her as part of the team!"
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Tim Shelby

February 18, 2026

4  out of  5
rating by Tim Shelby
"Faith helped me with everything I needed to know very professional and explained everything to where I could understand"
We responded:
"Thank you Tim! We’re glad Faith was able to get you taken care of. Let us know if there’s anything else we can do for you!"
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Brent Campe

February 18, 2026

5  out of  5
rating by Brent Campe
"Great company! Everyone knew the products there selling. Great team!"
We responded:
"Thank you Brent for the five star review! We’re happy to have you."