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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brad Johnson

June 25, 2026

5  out of  5
rating by Brad Johnson
"Great customer service! Always quick to respond and provide help!! Thank you!"
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Himavanth Kumar

June 16, 2026

5  out of  5
rating by Himavanth Kumar
"My agent Tyler was awesome and assisted me all the way."
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Cecille Slish

June 12, 2026

5  out of  5
rating by Cecille Slish
"Tyler walked me through a policy that and made it very easy from start to finish to sign up for it! Thanks Tyler :-)!"
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chris palmer

June 11, 2026

5  out of  5
rating by chris palmer
"tyler sent me an update a perfect time and got me set up with insurance for my fiancés wedding ring. it took no time at all and she was great to work with!!"
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Kayli Croxdale

June 10, 2026

5  out of  5
rating by Kayli Croxdale
"Tyler was super helpful with getting us quotes for insurance on our first home!"
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kim knight

June 4, 2026

5  out of  5
rating by kim knight
"Very helping and kind"
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Madison Balzan

June 2, 2026

5  out of  5
rating by Madison Balzan
"I’m moving across the country and Tyler made everything so seamless. She was so friendly and sweet!!!"
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Rebecca Deal

May 28, 2026

5  out of  5
rating by Rebecca Deal
"Lupe is a wonderful insurance agent. We appreciate her knowledge and expertise."
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Kayce Treat-Bagsby

May 27, 2026

5  out of  5
rating by Kayce Treat-Bagsby
"Tyler and the crew at State Farm are great. We’re so happy with our policies and everything they offer for our big family"
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Chris Gailbreath

May 21, 2026

5  out of  5
rating by Chris Gailbreath
"Tyler is by far the best employee Matt Cole has EVER had, hands down!"
We responded:
"We agree with you wholeheartedly. Thank you for the review, Chris!"
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Hailey Gallamore

May 19, 2026

5  out of  5
rating by Hailey Gallamore
"Excellent service from start to finish! The team was incredibly helpful, responsive, and made the entire insurance process easy to understand. They took the time to answer all my questions and helped me find the best coverage options. Amazing overall experience, highly recommend!"
We responded:
"Thank you for the five star review, Hailey! Thanks for letting us take care of your insurance here in Franklin!"
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Zoey Blount

April 29, 2026

5  out of  5
rating by Zoey Blount
"Lupe Ramirez was very helpful and timely!"
We responded:
"Thank you, Zoey! Lupe is the best and we’re so thankful to have her."
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Blake McDaniel

April 28, 2026

5  out of  5
rating by Blake McDaniel
"Always accessible and helpful. Recently, my daughter had two of her tires blow out on a Saturday. He took my call and answered my questions. I had a reimbursement begin processing the next Monday by his assistant Lupe."
We responded:
"Thank you for the review, Blake! Please let us know if there’s ever anything we can do to help. "
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John Morgan

April 24, 2026

5  out of  5
rating by John Morgan
"Lupe was very helpful in making changes to our policy. She has always been readily available to competently assist us.

We are long-time clients of Matt Cole's State Farm office and dealing with Lupe has enhanced and reinforced that relationship."
We responded:
"John, I'm pleased to hear that Travis provided exceptional guidance in updating your coverage! We're grateful for your long-standing support and thrilled to have enhanced your experience with our office. Thank you for choosing Matt Cole - State Farm Insurance Agency in Franklin, TN."
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Tracy Cordova

April 2, 2026

5  out of  5
rating by Tracy Cordova
"Matt has been very helpful with setting up home and auto insurance policies during my purchases of a new home and new car. Outstanding customer service."
We responded:
"Thanks so much for the review, Tracy! We’re thrilled to be able to help with your home and auto insurance!"
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Gabriella Burns

March 31, 2026

5  out of  5
rating by Gabriella Burns
"It’s been so great working with Matt Cole from State Farm Insurance! I love that I can call, text, or email the team anytime I have a question, and they respond quickly. Everyone I’ve interacted with has been kind and helpful!"
We responded:
"Gabriella, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
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Deathprawn7

March 30, 2026

5  out of  5
rating by Deathprawn7
"Had an issue with previous insurance company swapped to State Farm and their prices are better and the coverage is way better as well, also Tyler was so helpful and made it a seamless transition."
We responded:
"We’re so glad we were able to help with your insurance! Tyler is the best!

Thank you for the wonderful review!"
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Bryan Ball

March 26, 2026

5  out of  5
rating by Bryan Ball
"Tyler had Quick responses and answered my questions. Never left me hanging."
We responded:
"Thank you for the five star review, Bryan! Tyler is the best in the business. Please let us know if there’s anything you need!"
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Ethan Weibrecht

March 13, 2026

5  out of  5
rating by Ethan Weibrecht
"I think her name was Tyler, anyway she is very sweet and helpful. I had to sign up my 16 year old son for insurance today. He was signed up in minutes. I apologize if I got her name wrong"
We responded:
"Thanks so much for the wonderful review, Ethan. Tyler loves helping families with their insurance needs. You’re in great hands!"
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Ben Scoones

March 12, 2026

5  out of  5
rating by Ben Scoones
"Tyler was very helpful as we figured out potential options for our new car and getting that resolved in preparation for that new purchase."
We responded:
"Thank you for the five star review, Ben! We’re so happy Tyler was able to get your new car insurance ready to go. Please let us know if there’s anything else we can do to help!"
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Beverly Sherman

March 11, 2026

5  out of  5
rating by Beverly Sherman
"Tyler was extremely helpful in getting our account settled, and assisted with setting up all policies as auto-pay."
We responded:
"Thank you, Beverly, for sharing your experience! I'm pleased Travis provided exceptional service by settling your account and setting up auto-pay. It's great to hear he explained the benefits of adding an umbrella policy for peace of mind. We're grateful for your positive feedback and look forward to assisting you further! - Matt Cole, State Farm Insurance Agent, Franklin, TN"
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Keith Gray

March 11, 2026

5  out of  5
rating by Keith Gray
"Tyler was great to work with. Very easy to talk to, explained everything clearly, and made the whole process simple. I really appreciate the help and had a great experience."
We responded:
"Thanks for taking the time to share your 5-star insurance rating with us, Keith! "
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jazmine allen

March 11, 2026

5  out of  5
rating by jazmine allen
"Tyler was so amazing"
We responded:
"Tyler is truly the best! Thank you so much for the five star review!"
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Patricia McNeese

March 10, 2026

5  out of  5
rating by Patricia McNeese
"Tyler at State Farm was exceptional to deal with, very helpful and a delight. I highly recommend her and State Farm."
We responded:
"Thank you for the five star review, Patricia! Tyler is a wonderful part of our team and we’re so blessed to have her with us.

We appreciate you and please don’t hesitate to reach out if you need anything!"
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John Ledyard

March 10, 2026

5  out of  5
rating by John Ledyard
"Matt Cole, Tyler, and Tyler's cat are very delightful to deal with. HIGHLY recommend."
We responded:
"Thank you for the wonderful review, John! We are so thankful to have Tyler and her cat here on the team 😂.

Please let us know if there’s ever anything else we can help with!"